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I originally sought out Ellen because of her wealth of knowledge about the area. She was responsive right away and helped us hit the ground running within days. She educated us about the real estate market here and each of the steps in the process of buying a house, since we were first time home buyers. I felt comfortable to send a quick text about a potential home or to ask a question at any time of day (within reason, of course) and Ellen always responded quickly. She always had a positive attitude and steered us in the right direction. She also kept our spirits up when we lost a bid or two in this tough market and gave us hope our house was out there, and it was! We closed a little over a week ago, thank you Ellen!